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Now Available – EMA’s Presentation from WEFTEC 2017
John Schiebold and his collaborators from the City of Grand Rapids, MI were invited to present a case study at WEFTEC 2017. The presentation described how implementing recommendations from an operational assessment and ongoing improvements allowed the City of Grand Rapids Water System and Environmental Services Department to transform their organization, improve operational effectiveness, and […]
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Communicator: Customer Billing Fairness Improves Customer Service – and Increases Revenue
Customer service is a strategic mission at Toronto Water. Their recent program to implement AMI supports that mission by enhancing fairness, transparency, and accountability to customers while saving the utility millions. Download now.
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Communicator: Collaborating for Success in Grand Rapids, Michigan
How the City of Grand Rapids transformed their organization to operate more effectively and improve their service to customers, while saving $25 million in operating costs between 2009 and 2015. Download now.
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Communicator, Issue 3 2014: Download the Full Issue
This issue includes: Where Are You on the Asset Management Path? by Brian Schrantz Oakland County Keeps Moving Forward with Strategic Planning, by Phil Gaberdiel and Sharon Peters Improving Service Delivery through Customer Journey Mapping by Jeff Coulson Enjoy this issue of Communicator. For back issues of our publication, please visit our archives.
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Communicator, Issue 2 2014: Download the Full Issue
This issue includes: Where Are You on the Asset Management Path? by Brian Schrantz Using a Wiki for Utility Operations DC Water Business Practice and Workflow Improvements, by Darrell Thomas Creative Collaboration Leads to CIS Solution, by Lynne Powers and John Schiebold Enjoy this issue of Communicator. For back issues of our publication, please visit […]
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At EMA, being a valuable member of our industry and our community is one of the most important things we do.
At EMA, being a valuable member of our industry and our community is one of the most important things we do.
