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Are you planning for the changing water workforce?
North American water and wastewater utilities are in the middle of a major workforce transition. Retirements anticipated since the mid 2000s are happening. The US is close to full employment and competition is fierce for dedicated employees with strong technical and customer service skills. New technologies are changing how water utility work is being done […]
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Let’s Start a Conversation about Cybersecurity
My article for the EMA Communicator entitled “The Five Deadly Sins of SCADA/PCS Cybersecurity” was written from the perspective of Utility managers who are rightfully concerned about the security of their production control systems. There are news stories that come out almost on a weekly basis of companies and even large corporations that are hacked […]
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Communicator 2018: Refreshed, Recharged, and Reimagined
EMA began publishing Communicator in 1981 to provide our clients and colleagues with useful and relevant information about industry topics, client success stories, and insights from our associates. Our dedication to that goal hasn’t changed, but other things certainly have. Advances in technology in just the first three years of publication included the IBM PC, the […]
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Communicator: For SCADA/PCS, Internet Access Can Be a Deadly Sin
A look at some questionable SCADA/PCS practices, with recommended strategies to mitigate their risks. Download now.
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Communicator: Customer Billing Fairness Improves Customer Service – and Increases Revenue
Customer service is a strategic mission at Toronto Water. Their recent program to implement AMI supports that mission by enhancing fairness, transparency, and accountability to customers while saving the utility millions. Download now.
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Communicator: Collaborating for Success in Grand Rapids, Michigan
How the City of Grand Rapids transformed their organization to operate more effectively and improve their service to customers, while saving $25 million in operating costs between 2009 and 2015. Download now.
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Communicator: Do You Know Where All Your Water Is Going?
A Q&A with SUEZ on Advanced Meter Analytics. Download now.
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Communicator, Issue 1 2017: Download the Full Issue
This issue of EMA’s Communicator features three utilities that made transformational changes to improve their customer experience. Communicator covers a wide range of topics relevant to our industry. Whether it is coverage of hot topics, client success stories, talk about trends, interviews with industry leaders, or insights from our experts, our goal is to bring […]
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Communicator, Issue 1 2016: Download the Full Issue
This issue includes: Forty Years of Change and Innovation, by Terry Brueck Tualatin Valley Water District: Aligning Business Needs with Technology Planning, by Tim Payne The Five Deadly Sins of SCADA and Process Control Systems Cybersecurity, by Bob George Enjoy this issue of Communicator. For back issues of our publication, please visit our archives.
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Communicator, Issue 3 2014: Download the Full Issue
This issue includes: Where Are You on the Asset Management Path? by Brian Schrantz Oakland County Keeps Moving Forward with Strategic Planning, by Phil Gaberdiel and Sharon Peters Improving Service Delivery through Customer Journey Mapping by Jeff Coulson Enjoy this issue of Communicator. For back issues of our publication, please visit our archives.
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At EMA, being a valuable member of our industry and our community is one of the most important things we do.
At EMA, being a valuable member of our industry and our community is one of the most important things we do.
